At Kewevia, your satisfaction is our priority. If you're not fully happy with your order, we’re here to help.
Eligibility for Refunds
- Refunds are available for items returned within 7 days of delivery.
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To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition that you received it.
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Proof of purchase (order confirmation or receipt) is required to process a refund.
Return Process
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Contact our support team at Support@kewevia.com to initiate a return.
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Once your return is approved, you’ll receive return instructions, including the return address.
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After we receive and inspect your returned item, we’ll notify you of the refund status.
Refund Timeline
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If approved, your refund will be processed within 5-7 business days.
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A credit will automatically be applied to your original method of payment. Please allow additional time for your bank or credit card company to post the refund.
Non-Refundable Items
The following items are not eligible for refunds:
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Sale or discounted items
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Gift cards
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Perishable or custom-made products (if applicable)
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Any item not in original condition, or returned beyond the 7-day window
Late or Missing Refunds
If you haven’t received a refund yet:
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First, recheck your bank account.
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Then contact your credit card company, it may take some time before your refund is officially posted.
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Next, contact your bank. There’s often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at Support@kewevia.com
